Postage and Shipping
We aim to process orders on the next working day after your payment has cleared.
Domestic Orders
Both our shipping methods are simple and safe. Most parcels are sent via Australia Post e-parcel, allowing you to track orders from placement to delivery. Where possible, we have included the shipping costs at checkout.
For some larger items, notably baskets and some paintings, we use a reputable courier company. If a shipping cost does not appear at checkout, we will contact you shortly with a quote, prior to dispatch.
International Orders
Standard sized orders are shipped with Australia Post’s e-parcel at a flat rate of $44.50. Please note that paintings are dispatched ‘unstretched’ and rolled in a postal tube.
Certain items, such as large and delicate pieces, are not eligible for this service and require a custom solution. If a shipping cost does not appear at checkout, we will contact you with a quotation, prior to the item being dispatched.
How long does delivery take?
Please allow 1-3 working days within Australia for standard parcels – larger items may take longer.
Please allow 10-14 working days for international parcels, subject to destination and delivery method.
All orders require a signature upon receipt. Unfortunately, we are unable to redirect orders once items have been dispatched.
Return Policy
You may return your purchase to Aboriginal Contmporary, for any reason within 7 days of receipt.
The product must be returned unused, resealed within the original packaging for a full refund, less any costs incurred by us. As you are responsible for the safe delivery back to Aboriginal Contemporary of all returns, we recommend shipping with insurance and tracking.
How to make a return
1. Contact Aboriginal Contemporary customer service team to inform them of the return –
E: nichola@aboriginalcomtemporary.com.au
2. Package carefully, ensuring all original packaging is included in the shipment, as Aboriginal Contemporary cannot accept returns without original packaging.
3. All return shipping costs are to be paid by the customer, and we suggest using tracking and insurance.
5. Aboriginal Contemporary will refund your payment upon receipt of the goods and inspection of their condition.
6. Refunds are always made in the manner of the original purchase. For example, credit card payments will be refunded to the same card used.
Damaged Items
Please check the delivered products and advise us as soon as possible if you discover a problem with the item.
